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Our Team

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The Customer Success Dream Team

The Smart Sites Customer Success team ensures a seamless website implementation process, guiding you from initial setup to launch with expert support. We work closely with you to understand your goals, customize your site, and optimize its performance. Even after your website goes live, our dedicated team continues to provide ongoing assistance, updates, and strategic advice to help your site grow and succeed long into the future.

Leadership Team

Our leadership team drives efficiency, fosters innovation, and delivers superior service, ensuring the department runs smoothly and consistently provides the highest level of customer satisfaction.

  • Becky Haut
    VP, Customer Operations - CMS
  • Rita Patterson
    Director, Customer Operations - CMS
  • Zoe Adair
    Senior Manager, QA & Content - CMS
  • Meghan Hawk
    Senior Manager, Design - CMS
  • Nathalia Larotta
    Senior Manager, Customer Support - CMS
  • Rich Haynor
    Manager, Implementation - CMS

Project Management

Meet our dedicated project management team, committed to turning your visions into successful realities. Learn more about Project Managment.

  • Danielle Gangl
    Senior Project Manager - CMS
  • Sarah Schmidt
    Project Manager - CMS
  • Val Garcia
    Project Manager - CMS
  • Jen Schubmehl
    Project Manager - CMS
  • Larissa Gomez-Rodriguez
    Project Manager - CMS

Design

Our talented and experienced web design team crafts captivating digital experiences that marry aesthetics with functionality, setting new standards in online engagement. Learn more about our design process.

  • Sarah Colomina
    Senior Designer - CMS
  • Bethany Harrell
    Designer - CMS
  • Marcy Smith
    Designer - CMS
  • Aaron Newhouse
    Designer - CMS
  • Laura Woodson
    Designer - CMS
  • Cassie Young
    Designer - CMS

Implementation

Our implementation management team leverages expertise and precision to seamlessly integrate solutions, driving efficiency and success across projects. Learn more about Implementation.

  • Joey Alam
    Lead Implementation Manager - CMS
  • Troy Major
    Senior Implementation Manager - CMS
  • Sam Bishop
    Senior Implementation Manager - CMS
  • Matt Richardson
    Senior Implementation Manager - CMS
  • Brook Pennington
    Implementation Manager - CMS
  • Hannah Kloscak
    Implementation Manager - CMS
  • Jimmy Milano
    Senior Implementation Manager - CMS
  • Troy Stephens
    Implementation Manager - CMS
  • Tosha Powell
    Implementation Manager - CMS
  • Tanner Fiek
    Implementation Manager - CMS
  • Shubi Kyaruzi
    Implementation Manager - CMS
  • Gia Paddock
    Implementation Manager - CMS
  • Rae Howard
    Implementation Manager - CMS

Content Migration

Meet our skilled content migration team, dedicated to ensuring smooth transitions and preserving the integrity of your data throughout the migration process. Learn more about Content Migration.

  • Andy Oswalt
    Lead Project Manager, Content Migration - CMS
  • Lori Walden
    Content Manager - CMS
  • Brant Osuna
    Content Manager - CMS
  • Stefanie James
    Content Manager - CMS
  • Mai Vang
    Content Manager - CMS

Quality Assurance

Our quality assurance specialists meticulously ensure that every aspect of our projects meet and exceed industry standards, guaranteeing exceptional results for our clients.

  • Michelle Sokol
    Lead QA Specialist - CMS
  • Kimi Frizell
    QA Specialist - CMS
  • Pamela Zepeda Sanchez
    QA Specialist - CMS

Training

 

Our training team is dedicated to empowering individuals through comprehensive and engaging learning experiences tailored to their needs. Learn more about Training.

  • Lizzie Tsui
    Training Manager
  • Lauren Edwards
    Training Manager
  • Paige Santucci
    Training Specialist
  • Scott Hardison
    Training Specialist

Support

The Smart Sites support team is experienced, committed, and highly knowledgeable, dedicated to serving customers with fast response times and a relentless focus on client satisfaction.

  • Ivan Glover
    Team Lead, Customer Support - CMS
  • Alayna Neher
    Tier 3, Customer Support - CMS
  • Zach Grace
    Tier 2, Customer Support - CMS
  • Joey La Macchia
    Tier 2, Customer Support - CMS
  • Amy Tucker
    Tier 1, Customer Support - CMS