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Our Team

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The Customer Success Dream Team

The Smart Sites Customer Success team ensures a seamless website implementation process, guiding you from initial setup to launch with expert support. We work closely with you to understand your goals, customize your site, and optimize its performance. Even after your website goes live, our dedicated team continues to provide ongoing assistance, updates, and strategic advice to help your site grow and succeed long into the future.

Leadership Team

Our leadership team drives efficiency, fosters innovation, and delivers superior service, ensuring the department runs smoothly and consistently provides the highest level of customer satisfaction.

  • Becky Haut

    VP, Customer Operations - CMS
  • Rita Patterson

    Director, Customer Operations - CMS
  • Zoe Adair

    Senior Manager, QA & Content - CMS
  • Meghan Hawk

    Senior Manager, Design - CMS
  • Nathalia Larotta

    Senior Manager, Customer Support - CMS
  • Rich Haynor

    Manager, Implementation - CMS

Project Management

Meet our dedicated project management team, committed to turning your visions into successful realities. Learn more about Project Managment.

  • Danielle Gangl

    Senior Project Manager - CMS
  • Sarah Schmidt

    Project Manager - CMS
  • Val Garcia

    Project Manager - CMS
  • Jen Schubmehl

    Project Manager - CMS
  • Larissa Gomez-Rodriguez

    Project Manager - CMS

Implementation

Our implementation management team leverages expertise and precision to seamlessly integrate solutions, driving efficiency and success across projects. Learn more about Implementation.

  • Joey Alam

    Lead Implementation Manager - CMS
  • Troy Major

    Senior Implementation Manager - CMS
  • Sam Bishop

    Senior Implementation Manager - CMS
  • Matt Richardson

    Senior Implementation Manager - CMS
  • Jimmy Milano

    Senior Implementation Manager - CMS
  • Brook Pennington

    Implementation Manager - CMS
  • Hannah Kloscak

    Implementation Manager - CMS
  • Troy Stephens

    Implementation Manager - CMS
  • Tosha Powell

    Implementation Manager - CMS
  • Tanner Fiek

    Implementation Manager - CMS
  • Shubi Kyaruzi

    Implementation Manager - CMS
  • Gia Paddock

    Implementation Manager - CMS
  • Rae Howard

    Implementation Manager - CMS
  • Stefanie James

    Implementation Manager - CMS

Design

Our talented and experienced web design team crafts captivating digital experiences that marry aesthetics with functionality, setting new standards in online engagement. Learn more about our design process.

  • Sarah Colomina

    Senior Designer - CMS
  • Bethany Harrell

    Designer - CMS
  • Marcy Smith

    Designer - CMS
  • Aaron Newhouse

    Designer - CMS
  • Laura Woodson

    Designer - CMS
  • Cassie Young

    Designer - CMS

Content & Quality Assurance

Our content and quality assurance specialists ensure every project meets—and exceeds—industry standards, delivering exceptional results for our clients. They support smooth transitions and safeguard the integrity of your data throughout the migration process. Learn more about Content Migration.

  • Andy Oswalt

    Lead Project Manager, Content - CMS
  • Lori Walden

    Implementation Manager, Content - CMS
  • Brant Osuna

    Implementation Manager, Content - CMS
  • Mai Vang

    Implementation Manager, Content - CMS
  • Kimi Frizell

    Implementation Manager, QA - CMS
  • Michelle Sokol

    Implementation Manager, QA - CMS
  • Pamela Zepeda Sanchez

    Implementation Manager, QA - CMS

Training

 

Our training team is dedicated to empowering individuals through comprehensive and engaging learning experiences tailored to their needs. Learn more about Training.

  • Lizzie Tsui

    Training Manager
  • Lauren Edwards

    Training Manager
  • Paige Santucci

    Training Specialist
  • Scott Hardison

    Training Specialist

Support

The Smart Sites support team is experienced, committed, and highly knowledgeable, dedicated to serving customers with fast response times and a relentless focus on client satisfaction.

  • Ivan Glover

    Team Lead, Customer Support - CMS
  • Alayna Neher

    Tier 3, Customer Support - CMS
  • Zach Grace

    Tier 2, Customer Support - CMS
  • Joey La Macchia

    Tier 2, Customer Support - CMS
  • Amy Tucker

    Tier 1, Customer Support - CMS
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Launching websites. Inspiring connection.