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Our Team

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The Customer Success Dream Team

The Smart Sites Customer Success team ensures a seamless website implementation process, guiding you from initial setup to launch with expert support. We work closely with you to understand your goals, customize your site, and optimize its performance. Even after your website goes live, our dedicated team continues to provide ongoing assistance, updates, and strategic advice to help your site grow and succeed long into the future.

Leadership Team

Our leadership team drives efficiency, fosters innovation, and delivers superior service, ensuring the department runs smoothly and consistently provides the highest level of customer satisfaction.

Becky Haut

VP, Customer Operations - CMS

Rita Patterson

Director, Customer Operations - CMS

Zoe Adair

Senior Manager, QA & Content - CMS

Meghan Hawk

Senior Manager, Design - CMS

Nathalia Larotta

Senior Manager, Customer Support - CMS

Rich Haynor

Manager, Implementation - CMS

Project Management

Meet our dedicated project management team, committed to turning your visions into successful realities.

Danielle Gangl

Senior Project Manager - CMS

Sarah Schmidt

Project Manager - CMS

Val Garcia

Project Manager - CMS

Jen Schubmehl

Project Manager - CMS

Larissa Gomez-Rodriguez

Project Manager - CMS

Implementation

Our implementation management team leverages expertise and precision to seamlessly integrate solutions, driving efficiency and success across projects.

Joey Alam

Lead Implementation Manager - CMS

Troy Major

Senior Implementation Manager - CMS

Sam Bishop

Senior Implementation Manager - CMS

Matt Richardson

Senior Implementation Manager - CMS

Jimmy Milano

Senior Implementation Manager - CMS

Brook Pennington

Implementation Manager - CMS

Hannah Kloscak

Implementation Manager - CMS

Troy Stephens

Implementation Manager - CMS

Tosha Powell

Implementation Manager - CMS

Tanner Fiek

Implementation Manager - CMS

Shubi Kyaruzi

Implementation Manager - CMS

Gia Paddock

Implementation Manager - CMS

Rae Howard

Implementation Manager - CMS

Stefanie James

Implementation Manager - CMS

Design

Our talented and experienced web design team crafts captivating digital experiences that marry aesthetics with functionality, setting new standards in online engagement.

Sarah Colomina

Senior Designer - CMS

Bethany Harrell

Designer - CMS

Marcy Smith

Designer - CMS

Aaron Newhouse

Designer - CMS

Laura Woodson

Designer - CMS

Cassie Young

Designer - CMS

Content & Quality Assurance

Our content and quality assurance specialists ensure every project meets—and exceeds—industry standards, delivering exceptional results for our clients. They support smooth transitions and safeguard the integrity of your data throughout the migration process.

Andy Oswalt

Lead Project Manager, Content - CMS

Lori Walden

Implementation Manager, Content - CMS

Brant Osuna

Implementation Manager, Content - CMS

Mai Vang

Implementation Manager, Content - CMS

Kimi Frizell

Implementation Manager, QA - CMS

Michelle Sokol

Implementation Manager, QA - CMS

Pamela Zepeda Sanchez

Implementation Manager, QA - CMS

Training

Our training team is dedicated to empowering individuals through comprehensive and engaging learning experiences tailored to their needs.

Lizzie Tsui

Training Manager

Lauren Edwards

Training Manager

Paige Santucci

Training Specialist

Scott Hardison

Training Specialist

Support

The Smart Sites support team is experienced, committed, and highly knowledgeable, dedicated to serving customers with fast response times and a relentless focus on client satisfaction.

Ivan Glover

Team Lead, Customer Support - CMS

Alayna Neher

Tier 3, Customer Support - CMS

Zach Grace

Tier 2, Customer Support - CMS

Joey La Macchia

Tier 2, Customer Support - CMS

Amy Tucker

Tier 1, Customer Support - CMS
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Launching websites. Inspiring connection.