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Our Team

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Meet the Smart Sites Customer Success Team

The Smart Sites Customer Success team ensures a seamless website implementation process, guiding you from initial setup to launch with expert support. We work closely with you to understand your goals, customize your site, and optimize its performance. Even after your website goes live, our dedicated team continues to provide ongoing assistance, updates, and strategic advice to help your site grow and succeed long into the future.

Leadership

Becky provides exceptional leadership that drives efficiency, innovation, and superior service, ensuring the department runs smoothly and delivers the highest level of customer satisfaction.

  • Becky Haut
    VP of Customer Operations, CMS

Project Management

Meet our dedicated project management team, committed to turning your visions into successful realities. Learn more about Project Managment.

  • Val Garcia
    Project Manager, CMS
  • Danielle Gangl
    Project Manager, CMS
  • Sarah Schmidt
    Project Manager, CMS
  • Lindsay Nespeca
    Project Manager, CMS

Design

Our talented and experienced web design team crafts captivating digital experiences that marry aesthetics with functionality, setting new standards in online engagement. Learn more about Design.

  • Meghan Hawk
    Design Manager
  • Aaron Newhouse
    Designer, CMS
  • Cassie Young
    Designer, CMS
  • Marcy Smith
    Designer, CMS
  • Sarah Colomina
    Designer, CMS
  • Bethany Harrell
    Designer, CMS
  • Laura Woodson
    Designer, CMS

Implementation

Our implementation management team leverages expertise and precision to seamlessly integrate solutions, driving efficiency and success across projects. Learn more about Implementation.

  • Zoe Adair
    Regional Implementation Manager
  • Rita Patterson
    Manager, Implementation CMS
  • Rich Haynor
    Manager, Implementation CMS
  • Troy Major
    Sr. Implementation Manager, CMS
  • Sam Bishop
    Sr. Implementation Manager, CMS
  • Matt Richardson
    Sr. Implementation Manager, CMS
  • Brook Pennington
    Implementation Manager, CMS
  • Hannah Kloscak
    Implementation Manager, CMS
  • Jimmy Milano
    Implementation Manager, CMS
  • Troy Stephens
    Implementation Manager, CMS
  • Tosha Powell
    Implementation Manager, CMS
  • Tanner Fiek
    Implementation Manager, CMS
  • Joey Alam
    Implementation Manager, CMS
  • Shubi Kyaruzi
    Implementation Manager, CMS
  • Gia Paddock
    Implementation Manager, CMS

Content Migration

Meet our skilled content migration team, dedicated to ensuring smooth transitions and preserving the integrity of your data throughout the migration process. Learn more about Content Migration.

  • Andy Oswalt
    Lead Content Manager, CMS
  • Lori Walden
    Content Manager, CMS
  • Brant Osuna
    Content Manager, CMS
  • Stefanie James
    Content Manager, CMS
  • Mai Vang
    Content Manager, CMS

Quality Assurance

Our quality assurance specialists meticulously ensure that every aspect of our projects meet and exceed industry standards, guaranteeing exceptional results for our clients.

  • Michelle Sokol
    Lead QA Specialist, CMS
  • Kimi Frizell
    QA Specialist, CMS
  • Pamela Zepeda Sanchez
    QA Specialist, CMS

Training

 

Our training team is dedicated to empowering individuals through comprehensive and engaging learning experiences tailored to their needs. Learn more about Training.

  • Lizzie Tsui
    Training Specialist
  • Lauren Edwards
    Training Specialist

Support

The Smart Sites support team is experienced, committed, and highly knowledgeable, dedicated to serving customers with fast response times and a relentless focus on client satisfaction.

  • Nathalia Larotta
    Customer Support Manager, CMS
  • Alayna Neher
    Support Agent, CMS
  • Ivan Glover
    Support Agent, CMS
  • Larissa Gomez-Rodriguez
    Support Agent, CMS